Returns & Refund Policy

Effective Date: 5 August 2026

At Nazik Living, we want you to love every purchase. If you're not completely satisfied, we're here to help.

Change of Mind Returns

We accept returns for change of mind within 14 days of receiving your order, provided that the item:

Is unworn and unused.
Has not been washed or altered.
Is returned in its original packaging.
Has all original tags attached.
Is free from perfume, deodorant, makeup, stains, pet hair, or any signs of wear.

Items that do not meet these conditions may not be accepted.

Hygiene Policy

For hygiene reasons, we cannot accept returns on products that have been worn, washed, or used.

Please try garments on carefully while wearing appropriate undergarments.

Faulty or Incorrect Items

If you receive an item that is:

Faulty,
Damaged,
Defective, or
Incorrect,

please contact us within 7 days of receiving your order.

Email us at:

hello@nazikliving.com

Please include:

Your order number
A description of the issue
Clear photographs of the item

We'll assess your claim and arrange a replacement, repair, or refund where required under the Australian Consumer Law.

Australian Consumer Law

Nothing in this policy excludes your rights under the Australian Consumer Law.

Our products come with guarantees that cannot be excluded by law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Return Shipping

If you are returning an item due to a change of mind:

Return shipping costs are the responsibility of the customer.

If your item is confirmed to be faulty or incorrect:

Nazik Living will cover the reasonable cost of return shipping.

Refunds

Once your return has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund.

Original shipping charges are non-refundable unless required by Australian Consumer Law.

Exchanges

We currently offer exchanges for:

Size (subject to availability)
Colour (subject to availability)

If your preferred item is unavailable, we'll issue a refund or store credit.

Sale Items

Sale or promotional items may only be returned if they are faulty or where required by Australian Consumer Law, unless otherwise stated during the promotion.

Return Process

Email hello@nazikliving.com with your order number and reason for the return.
Wait for return approval and instructions.
Securely package your item in its original packaging.
Ship the parcel using the provided return instructions.
Once received and inspected, we'll process your refund or exchange.